Aug 04

Websites that suck - www.citinri.com

Tag: BizTech, IndiaVikas @ 10:45 pm

A review of Citibank’s website to serve non-resident Indians and why it sucks big time.

61 Responses to “Websites that suck - www.citinri.com”

  1. Jagjit singh Pradhan says:

    Iwant to get on line account

  2. A.S.Majeed Marackar says:

    I WOULD LIKE TO OPEN USD ACCOUNT IN UR COCHIN BRANCH I AM RESIDENT OF SAUDI ARABIA AND SRI LANKA,PLEASE ADVISE WHAT THE NECESARY DOCUMENTS NEED TO OPEN ACCOUNT

    MOBILE 94 77 77 483 50
    RES 94 77 77 438 511
    TKS/RGDS
    MAJEED MARACKAR

  3. hashim says:

    hi,

    In India where most of the bank employees comes from SC and ST.because of the reservation system they doesnot need to top or qualify for any thing. Thats why they domistakes,they even cant write name.

    But i think Citibank NRI service also taking reserve candidates.when i open acount they was unable to correct enter my tel number and adress from application form. They cheque which i send to deposit in nre account went in nro account.

    you get n number of phone calls before opening acount,but once you open,you gone nobody will response to your messages.

    Apart from this that big scam open a account u will get don CD.
    all scam scam

  4. P M says:

    I am a USA citizen/resident who has had a dubious pleasure of having a CitiNRI Account. The bank, its employees, its operations and website are nothing else but a big pain in the ass. I have had nothing else but frustration irritation aggravation and wasted-time dealing with them. Does anyone know what other major multi-national baks operate in India and which ones are the best in service? Also, Does anyone know email addresses of the top manangement in CitiNRI? If so, please post it here. Thanks. P.M.

  5. Sameer says:

    I agree with above comments 100%. I got numerous calls to get me to open the account and once I opened the account, nobody was willing to answer my requests. I have sent in multiple emails but nobody seems to respond.

  6. garry says:

    Never open CITINRI account. THere customer service is useless and staff is clueless.

  7. seema says:

    whow! so true. i hated citinri’s service and will continue to hate it.. i guess icici’s nri accounts are a better option

  8. Vijay says:

    Very true. I hate citinri’s service and will continue to hate it. I have never seen a bank that Horrible. I suggest everyone to use different bank. Any other bank besides citibank is better option.

  9. Shantibhushan says:

    I completely agree. Its been 10 days I call everyday and I get new person on 1800CITINRI and I will have to explain everything again. They have technical problem in registering your US Bank account for remittance and they don’t want to look into that. Its been so many days I am not able to transfer money. The account itself is waste if I can not transfer money.

    The customer service *&*&^^%&^ ….Its the worst horrible customer service I have ever seen. Everytime they say they will arrange call back and the person vanishes.

    God I am closing the account.

    If anybody knows any direct management phone number of Citibank please give it to me.

    Also please tell which other better banks are there who provide NRI service. Please don’t suggest SBI and HSBC, they share the same qualities as Citibank.

    Thanks

  10. Ali says:

    Hi Guys, after reading ur massage. i think i should not open A/C with citinri. can any one till me which is the best bank to open NRI A/C? u can email me.

    Thanks.

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  12. Tony says:

    The problem is that the employees are not trained at all to foreign standards (NRI’s are spoiled to elite customer service levels after living in USA or Gulf), this is why so many mistakes are made such as basic need of transcribing and application correctly onto a computer screen or the ability to solve a problem. CITINRI is no better then a sweat shop using real cheap labor and expect NRI’s to deposit their dollars and pounds so they can make money on the float.

    I suggest using smaller banks such as http://www.indusind.com/
    or regional banks, ofcourse do your own due diligence and never rely on information posted on the internet. I have yet to find a decent service bank. If you know some please post a list on this website.

  13. Arisha says:

    I hate citinri’s service and will continue to hate it. I have never seen a bank that horrible and stupid. I suggest everyone to use different bank. Any other bank besides citibank is better option. CITI NRI Home loan services and their customer service SUCKS……….

  14. anamika says:

    Just pay for frustration , useless stupids ..citi Nri, just forward these to citibank CEO

  15. Tony says:

    CITIBANK NRI thinks that by offering DON dvd you will open an account now they have new scheme for offering new CRICKET dvd. What a joke !!!!!!

    They believe that NRI needs thses DVD, instead of producing these stupid dvd’s spend that marketing dollars on training and systems build a better website and build a bettr call center. employ good qualified employees not bottom of the barrel. Very SAD……….

    Here are a few banks to try, but do your own research and due diligence. Tamil Nadu bank give one of the TOP % rates to NRI…

    http://www.tmb.in/index.htm

    http://www.sbi.co.in/index.htm

    http://www.indusind.com/

  16. Harsh says:

    Thanks for all your inputs. I almost sent in my application.
    They have a pdf form but its fields change automatically. Funny, if you dont believe, download a form and try to enter your name, I bet you just cant.
    I called the 1-800 number and asked them why it is. The moron who answered says, they discovered it just that day and will be fixed in two days. It has been like that for ever itseems. Then he insisted that dont waste my time waiting for a good fillable form to be on their website and to print it out and hand fill it and mail it.
    Because he knows there is no one who can fix it on their side.
    Their ID on the caller ID some times reads ” unknown” and some times somethign else.
    If we dont answer they shoot an email.

    Thanks for all your input and warnings. I almost sent in my application.

    Regards everyone.

    Harsh

  17. Devinder says:

    I’m agree with all the comments posted about CitiNRI and it’s services. There exchange rates are more than a rupee less becuz they offer extra services like free drafts and courier services, agreed they too need to make a profit, but 2% for every dollar?
    They made a spelling mistake for the name of a person on a NRI Cheque that I had issued, and since this was for a real estate purchase, I needed the correct spelling on the statement. They expressed their inability to change the name on the statement, so I have asked them to send me a photo copy of my cheque. It’s been 5 months and more than 10 calls and over 3 hours of calling, the photocopy has not reached me, despite they agreeing that it was their mistake!! Each call to them lasts 15-20 minutes and each time I have to state 5 proof of my credentials. One of the customer services rep even tried to explain to me what a nominee is for an account… Get a life man!
    I opened a ICICI NRI & NRO account. Leaving this one open till the land deal is closed.

  18. H says:

    i’ve had very similar experiences with ICICI NRI accounts. looks like all these banks just want you to open an account and excpect nothing from them. i’d suggest never to open an acct with ICICI BAnk.

  19. nitesh says:

    PLEASE FOR GOOD SAKE DON’T ANY ONE OPEN NRI ACC PLEASE

  20. Tony says:

    Now Citi NRI peoples are sending me e-mail blasts everyday and telling me i will give you DON cd and so on….bollywood mix cd…below is example of the text, they are using fancy FLASH in e-mail…..what to do…..open the account???

    The Rupee Checking Account adds convenience to your banking, with amazing features such as Easy Money Transfers1, DD Deliveries2, Online Investments3 and much more.

    Now it also gives great music! Open a Rupee Checking Account today to get a complimentary Bollywood Music DVD CD set4 and minimum balance waiver5!

  21. Sanjay says:

    I am agree with all other guys. CITINRI is not doing a good job. I send a draft to my parents. As they were not present at home only for one day, it returned back. After writing two letter (from India) they did not send the draft. I don’t know to whoom I need to contact !!!! No e mail no phone numbers are there to contact them.

  22. sougata says:

    They have successfully taken the “customer” out of customer service.

  23. M V C Rao says:

    As per my experience, 85% Regional Managers do not have manners/courtesy to return back the customers who call their offices here USA (particulary NY). To make any appointements if we need it takes 2 to 3 days to reach them on their phones. So, the citinri should give an email address also to each RM here and other countries, so that they can keep good relation .

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